Hiring a Customer service Executive for Dubai/Sharjah.
Key Responsibilities:
Attending telephone calls in a timely manner and providing helpful accurate information to callers.
Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
Demonstrate high level of empathy during interactions with the caller.
Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.
Ensure adherence to company policies, procedures and practices.
Keeping database up to date.
Providing good customer service to callers by always demonstrating showing positive behavior.
Establishing and maintaining effective working relationships.
Attend training courses relevant to the role and implement the training as appropriate.