Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met.
Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders.
Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team.
Responds to all emergency call which includes monitoring the alarm system.
Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation.
Coordinate and control all office traffic.
Present a positive, professional, and courteous image, to ensure guest satisfaction.
Maintain the brands high quality standards.
Ability to remain calm and perform all essential functions during emergency situations.
Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found.
What are We are looking for?
A Room Service Order Taker serving is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Prior customer service/administrative support or housekeeping experience required.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: