Presents himself/herself well dressed, well groomed with perfect personal hygiene and with a smile. Checks the logbook at the beginning of his duty and uses the book for his information.
Addresses the guests by name. Checks all reservations and arrivals of the day.
Prepares the key booklets and registration forms for the arrival of the guest. Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest. Ensures that butlers are aware of arrival time in order to meet for in room check in.
He attends to all check inns / and check outs at the reception in a professional manner following the LQA/GAP Audit.
Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure. Applies corporate rate to guests who are entitled to such facility. Ensures proper updates of guest history.