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20 March 2024

Customer Service Representative Vacancy in Dubai

Responsibilities:

Manage large amounts of incoming phone calls.

Generate sales leads

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers

Requirements and skills:

Proven customer support experience or experience as a Client Service Representative.

Track record of over-achieving quota

Strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills.

Ability to multi-task, prioritize, and manage time effectively.

High school diploma

NB: Visa, Medical insurance, Accommodation, Transportation all will be provided by the company.

For your Application, Kindly drop your CV with the Human Resources through the email: Contact Email OR through Whats App to: Contact Phone

Email: Contact Email

Phone: Contact Phone

Salary: 3 500 Dhs


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