We are currently seeking a courteous and attentive individual to join our team as a Bellboy/Bellhop. The Bellboy/Bellhop plays a vital role in ensuring the smooth operation of our hotel/resort by providing exemplary service to guests and assisting with their luggage and transportation needs. If you have a passion for hospitality, enjoy interacting with people, and possess strong communication skills, we want to hear from you.
Responsibilities:
Greet guests upon arrival with a warm and welcoming demeanor, offering assistance with luggage and providing information about hotel amenities and services.
Escort guests to their rooms, ensuring that they are comfortable and familiar with the features of their accommodations.
Handle guests luggage with care, transporting it to and from guest rooms, vehicles, or designated storage areas.
Assist guests with transportation arrangements, including hailing taxis, arranging airport transfers, and providing directions to local attractions.
Provide information and recommendations to guests regarding nearby restaurants, shops, entertainment venues, and tourist attractions.
Respond promptly to guest requests, inquiries, and special requests, demonstrating a commitment to exceeding guest expectations.
Maintain cleanliness and orderliness in the lobby, entrance area, and bell stand, ensuring a neat and welcoming environment for guests.
Collaborate with front desk staff, concierge, and other hotel departments to coordinate guest services and resolve any issues or concerns.
Adhere to hotel policies, procedures, and safety guidelines at all times.
Requirements:
Excellent communication and interpersonal skills, with the ability to interact warmly and professionally with guests and colleagues.
Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively.
Physical stamina and the ability to lift and carry heavy luggage for extended periods.
Professional appearance and demeanor, with a positive attitude and a genuine desire to assist guests.
Flexibility to work shifts, including evenings, weekends, and holidays as required by the hotels operating hours.