Customer Support Agent Vacancy in Dubai

Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat.

Identify customer needs and help customers use specific features.

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers.

Monitor customer complaints on social media and reach out to provide assistance.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback and share with our Product, Sales and Marketing teams.

Assist in training junior Customer Support Representatives.

Requirements and skills:

experience as a Customer Support Specialist or similar CS role.

Familiarity with our industry is a plus

experience using help desk software and remote support tools.

Understanding of how CRM systems work

Excellent communication and problem-solving skills.

Multi-tasking abilities

Patience when handling tough cases

BSc in Information Technology or relevant diploma.

Kindly share your CV to the Email: EXPIRED

You can also share through Whats App the the number: +EXPIRED7 (Please no calls)

Phone: EXPIRED7

Salary: 3 000 Dhs

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