goto: General Jobs
15 February 2024
Customer Support Agent Vacancy in Dubai
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Assist in training junior Customer Support Representatives.
Requirements and skills:
experience as a Customer Support Specialist or similar CS role.
Familiarity with our industry is a plus
experience using help desk software and remote support tools.
Understanding of how CRM systems work
Excellent communication and problem-solving skills.
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma.
Kindly share your CV to the Email:
You can also share through Whats App the the number:
(Please no calls)
Phone:
Salary: 3 000 Dhs
REPORT
Fresh Similar Jobs:
Call Center Agent Vacancy in Dubai
Responsibilities: Handle inbound calls from customers regarding inquiries, orders, complaints, and product support. Make outbound calls to follow up...4 000 Dhs
22 April 2024Real Estate Agent Vacancy in Dubai
Job Opportunity: Real Estate... and other real estate professionals. Provide excellent customer service and support throughout the buying or selling process...5 000 Dhs
29 March 2024goto: General Jobs
© 2023 Dubai Bulletin Board
Dubai-BB.com is a free online Classifieds for Dubai, UAE open to the public. Anyone in the UAE can post their adverts here.