Our organization committed to excellence in operations and service delivery. We are currently seeking an experienced and motivated individual to join our team as an Operation Supervisor. This role will oversee and coordinate daily operational activities, ensuring efficiency, productivity, and adherence to quality standards.
Responsibilities:
Supervise and lead a team of operational staff, providing guidance, coaching, and support to achieve departmental goals and objectives.
Plan, organize, and prioritize operational workflows and schedules to meet production targets, customer demands, and service level agreements.
Monitor and evaluate operational processes and procedures, identifying opportunities for improvement, optimization, and cost reduction.
Ensure compliance with company policies, industry regulations, and safety standards in all operational activities.
Conduct regular inspections and audits of equipment, facilities, and work areas, addressing maintenance issues, safety hazards, and cleanliness concerns.
Collaborate with cross-functional teams, including logistics, procurement, quality assurance, and customer service, to streamline workflows and resolve operational challenges.
Develop and implement training programs and performance metrics to enhance employee skills, knowledge, and productivity.
Analyze operational data and performance metrics, preparing reports, dashboards, and presentations for senior management review and strategic decision-making.
Foster a positive and inclusive work environment, promoting teamwork, accountability, and continuous improvement among operational staff.
Handle escalated customer inquiries, complaints, and issues, demonstrating effective communication and conflict resolution skills.
Requirements:
Bachelors degree in Business Administration, Operations Management, or related field preferred; equivalent combination of education and experience may be considered.
Proven experience in operations management, supervision, or leadership roles, preferably in [industry or sector].
Strong understanding of operational principles, methodologies, and best practices, with the ability to implement process improvements and efficiency enhancements.
Excellent leadership and interpersonal skills, with the ability to motivate, mentor, and develop a diverse team of operational staff.
Effective problem-solving and decision-making abilities, with a results-oriented mindset and attention to detail.
Proficiency in using computer applications and software tools for data analysis, reporting, and project management.
Knowledge of safety regulations, quality standards, and compliance requirements applicable to the [industry or sector].
Flexibility to work extended hours, weekends, and holidays as needed to support operational needs and emergencies.
Valid drivers license and clean driving record may be required, depending on job responsibilities.
Benefits:
Competitive salary commensurate with experience and qualifications.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Opportunities for professional development and career advancement within the organization.
Positive and collaborative work environment with a focus on innovation and continuous improvement.
How to Apply:
If you are a proactive and results-driven professional with a passion for operations management, we encourage you to apply for the Operation Supervisor position. Please submit your resume and a cover letter outlining your relevant experience, skills, and qualifications to email:EXPIRED or Whats App:+EXPIRED1