Front Desk Receptionist Vacancy in Dubai

Job Title: Front Desk Receptionist

Location: Dubai, UAE

Employment Type: Full-time

About Us:

We are a reputable establishment known for its commitment to exceptional customer service and professionalism. We are currently seeking a friendly and organized individual to join our team as a Front Desk Receptionist. This role serves as the first point of contact for guests and visitors, representing our company\'s values and providing a warm and welcoming atmosphere.

Responsibilities:

Greet and welcome guests and visitors with a professional and friendly demeanor, providing assistance and guidance as needed.

Answer phone calls, emails, and inquiries promptly and courteously, directing calls to the appropriate department or individual and relaying messages accurately.

Manage reservations, check-ins, and check-outs for guests, ensuring accuracy in booking information and payment processing.

Provide guests with information about hotel amenities, local attractions, dining options, and transportation services, offering personalized recommendations to enhance their stay.

Handle guest requests, complaints, and concerns promptly and effectively, resolving issues to the satisfaction of guests while maintaining a positive and professional attitude.

Process payments, cash handling, and credit card transactions accurately and securely, reconciling transactions and maintaining records of financial transactions.

Maintain cleanliness and orderliness at the front desk area, including organizing materials, replenishing supplies, and ensuring a neat and professional appearance.

Assist with administrative tasks such as filing, data entry, and correspondence, supporting other departments as needed to ensure efficient operations.

Collaborate with housekeeping, maintenance, and other staff members to coordinate guest services, room assignments, and special requests.

Adhere to company policies, procedures, and safety standards, including privacy and security protocols for guest information and property.

Requirements:

High school diploma or equivalent qualification; additional education or training in hospitality, business administration, or related field is a plus.

Previous experience in customer service, reception, or hospitality roles preferred but not required; training will be provided.

Excellent communication and interpersonal skills, with the ability to engage with diverse individuals and handle inquiries and complaints professionally and empathetically.

Strong organizational and multitasking abilities to manage multiple priorities, handle interruptions, and maintain composure under pressure.

Proficiency in using computers, electronic booking systems, and office software (e.g, Microsoft Office Suite).

Flexibility to work shifts, including evenings, weekends, and holidays, based on the needs of the organization.

Positive attitude, team player mentality, and commitment to delivering exceptional service to guests and colleagues.

Professional appearance and demeanor, with a welcoming and approachable presence at the front desk.

Benefits:

Competitive hourly wage/salary based on experience and qualifications.

Opportunities for career advancement and professional development within the organization.

Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Employee discounts on hotel accommodations, dining, and other amenities.

Positive and supportive work environment with opportunities to interact with guests from diverse backgrounds.

How to Apply:

If you are a customer-focused individual with a passion for hospitality and guest service, we encourage you to apply for the Front Desk Receptionist position. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team to email: Contact Email