We are expanding its team and looking for dedicated and customer-focused individuals to join us as Call Center Associates. As a Call Center Associate, you will be a crucial part of our customer support team, assisting clients with inquiries and providing excellent service. If you have strong communication skills, a positive attitude, and enjoy working in a fast-paced environment, we encourage you to apply.
Responsibilities:
Handle inbound and outbound customer calls professionally and efficiently.
Provide information about products, services, and company policies.
Resolve customer inquiries and concerns in a timely and effective manner.
Document customer interactions and maintain accurate records.
Collaborate with team members to meet service level agreements.
Follow established Scripts and procedures for consistency.
Identify opportunities for process improvement and share feedback.
Meet or exceed performance targets and metrics.
Requirements:
Previous experience in a call center or customer service role is a plus.
Strong communication and interpersonal skills.
Ability to multitask and navigate through computer systems.
Problem-solving and decision-making abilities.
Familiarity with CRM systems is an advantage.
High school diploma or equivalent
Benefits:
Competitive hourly wage
Health insurance
Retirement savings plan
Training and development opportunities
Collaborative and team-oriented work environment.
Opportunities for career advancement within the company.
How to Apply:
Interested candidates are invited to submit their resume and cover letter to email:EXPIRED or Whats App:+EXPIRED1.