We are seeking a friendly and detail-oriented individual to join our team as a Guest Service Agent. In this role, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. As a Guest Service Agent, you will play a crucial role in creating a positive and lasting impression on our guests.
Responsibilities:
Greet and welcome guests upon arrival with a friendly and professional demeanor.
Assist guests with check-in and check-out processes.
Provide information about hotel services, amenities, and local attractions.
Handle guest inquiries, requests, and complaints in a timely and efficient manner.
Process reservations and manage room assignments.
Maintain accurate records of guest interactions and transactions.
Collaborate with other hotel staff to ensure a seamless guest experience.
Qualifications:
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Attention to detail and the ability to multitask.
Proficient in using computer systems and hotel management software.
Flexibility to work various shifts, including weekends and holidays.