We are looking for a dedicated IT Support Staff member to provide technical assistance and support to our users/employees. The ideal candidate will have a passion for technology and excellent problem-solving skills to ensure the smooth operation of our systems and equipment.
Responsibilities:
Respond to IT support requests from users via phone, email, or in person.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and troubleshoot computer hardware and software.
Set up and maintain user accounts and permissions.
Ensure the security of systems, networks, and data.
Collaborate with IT team members to implement solutions and upgrades.
Document technical issues, solutions, and processes.
Provide training and guidance to users on using IT systems effectively.
Stay updated with technological advancements and industry trends.
Requirements:
Knowledge of hardware, software, and networking systems.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and collaboratively in a team environment.
Certification in relevant technologies (e.g, CompTIA A +, Microsoft Certified Professional) is a plus.