We are looking for a capable and experienced Call Center Supervisor to oversee our call center operations and ensure excellent customer service. The ideal candidate should have a proven track record of managing a team of customer service representatives, resolving complex issues, and achieving performance targets.
Responsibilities:
Manage and supervise a team of customer service representatives to ensure high-quality service delivery.
Develop and implement effective strategies for enhancing customer satisfaction and meeting service level goals.
Provide guidance and support to team members, including coaching, training, and performance evaluations.
Handle escalated customer inquiries and complaints, striving to achieve prompt and effective resolution.
Monitor call center metrics, analyze performance data, and generate reports for management review.
Identify opportunities for process improvements and implement efficient procedures to enhance productivity.
Conduct regular team meetings to communicate updates, set goals, and foster a positive and productive work environment.
Collaborate with other departments to address customer issues and improve overall customer experience.
Ensure adherence to company policies and procedures, as well as compliance with relevant regulations.
Requirements:
Bachelors degree in business administration or a related field (preferred).
Proven experience in a call center environment, with at least 1 years in a supervisory or managerial role.
Excellent communication and interpersonal skills.
Strong leadership abilities and the capacity to motivate and mentor a team.
Proficiency in using call center software and related technologies.
A customer-centric approach and a commitment to delivering exceptional service.
Ability to handle challenging situations and maintain a positive attitude under pressure.
Strong problem-solving skills and the ability to make sound decisions.
Flexibility to work in shifts and adapt to changing business needs.
Benefits:
Competitive salary and benefits package.
Opportunities for professional development and career growth.
Supportive and collaborative work environment.
If you are passionate about leading a team to deliver outstanding customer service and have the requisite experience, we encourage you to apply. Please submit your resume and a cover letter explaining your suitability for the role to email:EXPIRED or Whats App:+EXPIRED1.