Assist the Night Manager and Front Stage cast members in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.
Assist with check in check out and guest requests.
Monitor performance of Front Stage Agents and provide feedback and coaching to ensure they are maintaining defined Front Stage standards.
Relieve Night Manager when off duty or on leave.
Check all updated registration cards, ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken.
Check the allocation of any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning. Block No-show rooms accordingly.
Communicate closely with the housekeeping department at all times about room allocation changes, pending departures, room moves and waiting guests.
Communicate closely with concerned departments about VIP room allocation changes.
Communicate closely with Accounts about billing and cashiering issues.
Prepare rooming list and keys for group arrivals and organize the smooth check-in.
Carries out training for new team and on the job training. Motivates staff to bring out excellent performance.
Ensure that all Front Stage Agents have sufficient cash and change in their float.
Perform any additional tasks as requested by Senior Management.
Qualifications:
Previous Front Office experience in hospitality industry.
1 + Years of experience in hotel as Front Stage Supervisor.
Strong Front Stage background, decision-making, reliability, and willingness to work only overnight in the long term.