Specifically, you will be responsible for performing the following tasks to the highest standards.
As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings.
Manage guest queries in a friendly, timely, and efficient manner.
Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents.
Ensure knowledge of menu and all products.
Ensure mis-en-place is well stocked at all floor stations.
Follow correct reporting procedures if faced with issues.
Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor.
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
Comply with hotel security, fire regulations and all health and safety legislation.
What are We are looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow.
A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
Good communication skills
Committed to delivering high levels of customer service.
Excellent grooming standards
Flexibility to respond to a range of different work situations.
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
experience in Food and Beverage department and/or industry.