You are responsible to operate Call Center on a day-to-day function for UAE. It is your overall responsibility to solve IT related problems and ensure customer are completely satisfied during and after the call.
Roles and responsibility
Manage inbound and outbound Calls, Chat and Email for ASUS customer.
Follow communication SOP/Guide when handling different topics.
Identify customers Complain, needs, and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile.
Maintain KPI targets
Able to use personal judgment to handle specific issues with common sense.
Provide Happy Call
Create RMA and handle Internal System
Deal with all emails making sure that all emails are responded to in a timely manner.
Always display the highest level of professionalism and provide excellent customer service.
Ability to achieve and maintain company standards.
Train and assist new colleagues
Ability to work under pressure and multitask.
Qualification:
Graduate degree
Ability to speak English fluently (written and verbal)
Proven work experience in Customer service and call center.
High proficiency in Microsoft Office Products.
Ability to work independently.
Must exhibit a high degree of professionalism.
Must have a keen eye to details.
Ability to multitask and prioritize a variety of tasks.