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03 May 2023

Client Service Executive Vacancy in Dubai

Primary Responsibilities

Account Opening

Opening client accounts on the system.

Assisting clients in all onboarding requirements and document checklists.

Ensure all requirements are fulfilled and all documents in line with Bank and regulatory requirements.

Customer Inquiry Handling and Complaint Resolution.

Entertain product and/or process inquiries from prospective and existing clients.

Provide support/guidance to clients on using the online trading system.

Attend to complaints from clients on products, services, or erroneous transactions.

Customer Account Maintenance

Verify the accuracy and completeness of the submitted documents and revert to the clients for any corrections or missing requirements.

Inform existing clients of changes in processes and regulations that will affect their account.

Attend inbound calls as well as assist customers who have specific inquiries.

Liaise with concerned departments for any client request.

Administrative Support

Ensure all invoices are paid on time

Ensure all market communications are properly distributed.

Liaise with courier services.

Required Skills

Bachelors Degree

Basic understanding of the Brokerage function.

Knowledge of all trading platforms and its related products.

Acceptable verbal and written communication skills (English)

Proficiency in other languages

Customer service orientation

Email: EXPIRED

Phone: EXPIRED

Salary: 4 000 Dhs


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