03 May 2023

Call Center Agent Vacancy in Dubai

Job Purpose:

Serve customers by determining requirements, answering inquiries, resolving problems, escalation and follow-up with concerned departments; maintain accuracy in fulfilling customer requests and updating all relevant records.

Job Description:

Deliver the best customer service by attending and resolving queries / issues.

Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.

Analyze the various parts of a problem properly and develop logical solutions.

Manage difficult customer situations with a positive and professional behaviour, empathize and solicit feedback to improve service.

Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.

Follow up on registered cases / queries when necessary.

Required Criteria:

Bachelors degree preferably in business administration.

At Least 3 + years experience

Excellent English and Arabic communication skills.

Proficient in Microsoft Office

Listening Skills

Attention to detail

Problem Solving Skills

Stress management skills

Email: EXPIRED

Phone: EXPIRED

Salary: 3 500 Dhs



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