Call Center Representative Vacancy in Dubai

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication Scripts when handling different topics.

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Frequently attend educational seminars to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets.

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Salary: 5 000 Dhs

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