Customer Operations Executive Talent500 Years T1081
Responsibilities:
Perform timely order processing and work cross-functionally with internal and external parties Work on timely and accurate reports/projects regarding customers requirement Co-ordinate with internal departments to make sure the order process is smooth Support regional team for reporting / ad hoc requirements etc. Identify potential supply chain issues and resolutions with effective communication to the customers Handle customer inquiries and complaints via e-mail and phone calls Provide high level customer service support and build long term relationship with customers Familiar with SAP and other office programs for daily operations Order placement and deliver against customer orderbook. Organizing, tracking and satisfying in season order requests. Process cancellations, credits, debits, returns of non-faulty goods, VAS and DC requirements Export documentation and compliance for global logistics, in need Order management and administration of business processes related to orders for goods or services. Managing the key activities and actions involved in processing an order to the satisfaction of the customer. Provide constantly updated Sales and Order book information, a record of customer returns, debits and credits and general and order processing activity. Making and communicating the necessary changes made to the Customers Order book in line with the business and customers requirements. Working cross functionally with the Asia merchandising and shipping team to manage the aspect of delivering Direct Delivery Export to Market if required. Understanding of Export and Internal Direct Delivery processes Requirements: Attention to detail and organize. Reporting and analytical skills experience in the business flow from order placed to cash to delivery. experience in administrative duties to raise cancellations, credits, debits, invoicing, and orders. experience of interpreting large amounts of data and confident in reporting procedures Strong communication skills both written and verbal in a multi-cultural environment. Able to work and think cross-functionally to make sure the order process is smooth. Knowledge of export procedures and documentation preferable Strong SAP and BW skills and other office programs for daily operations e.g, strong excel usage. Fluent in English Team player and a problem solver.