Respond to all customer inbound and Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution.
Achieve sales targets pre-determined by management.
Communicate regularly with members
Achieve / exceed set productivity and quality standards.
Adhere to regulatory targets within our territorial limits.
Sell with integrity and treat customers fairly.
Interface effectively with internal colleagues, the client management team, the medical team staff etc. To resolve customer issues.
Maintain accurate records and files as required.
Actively support other team members and the achievement of team objectives.
Provide support to less experienced team members.
Identify potential process improvements and make recommendations to Team Leader.
To carry out other ad hoc tasks as required to meet business needs.