Customer Service Associate Multinational Leading Organisation Years T862
About us:
Talent500 helps global companies hire, build and manage remote teams. We are trusted by the world’s leading companies - from Fortune 500’s to fast-growth startups - to help them build and run their high-impact remote teams.
We are democratizing access to opportunity for leading professionals by connecting them with career-changing opportunities with global companies looking to hire the best talent globally. We believe the future of work is great companies doing great work with talented people unbounded by broders, geographies or immigration complexities and we are on a mission to build that.
Our clients today include a carefully curated list of the world’s best companies - Nike, Pepsi, Uber, Rakuten, Target, Silicon Valley Bank, Lulu Lemon, IKEA, H and M and more.
Today, Talent500 is the fastest growing remote team builder in the world. We are a part of ANSR, an Accel-backed global leader and enterprise transformation platform. For the last 15 years, the world’s leading organisations have trusted ANSR to transform their business by building technology and innovation hubs in talent-rich locations. We have hired 75000 + top-Tier tech professionals across emerging technologies : Data Engineering, AI/ML, Product Engineering, Mobile, Security, Cloud and more. ANSR is today one of the largest drivers of FDI into India with over $1.5B of capital investments.
About the Role:
As a Customer Success Associate, you will be responsible for acquiring new business by growing existing relationships with customers. You\'ll communicate with customers over phone and emails to deepen your understanding of their current usage of the product, their business needs and the challenges they are encountering. Accordingly, you will propose the right offering, highlighting the relevant product capabilities to demonstrate value, eventually closing the deal.
What You’ll Do
- Manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution.
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
- Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product.
- Deliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoption.
- Deliver continuous and routine communication with customers to develop manageable action plans to further and enhance our customer partnerships.
- Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.
- Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI.
- Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs.
- Be the customer’s advocate for feedback and changes into the functional areas they impact.
- Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers.
- Track accounts to identify Churn risk and work proactively to eliminate that risk.
- Drive revenue through proactive outreach to existing accounts and overachieve quarterly and yearly sales targets.
What You Need To Succeed
- 2-4 Years of Account Management and Customer engagement required.
- Proven experience in a customer-facing role. Should have worked with customers in managing customer requirements, delivering and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levels.
- A team player with strong proficiency with spoken and written English and technical aptitude.
- Should be able to engage with the customer in a technical discussion to understand the issues the customers are facing and provide solutions.
- Organized and reliable; able to work independently with little direction when necessary.
- The ideal candidate is a hands-on and results-oriented person with strong communication and problem-solving skills.
- ? Possess deep product knowledge with an ability to show product demos as needed.