Key position within a retail or service-oriented organization, responsible for managing the cashier team and overseeing the smooth operation of the cash registers or POS (Point of Sale) systems. Heres an overview of the responsibilities typically associated with the head cashier role:
Supervising Cashiers: The head cashier is responsible for managing and supervising a team of cashiers. This includes hiring, training, scheduling, and evaluating their performance.
Cash Management: They oversee all cash transactions, ensuring accuracy and compliance with company policies and procedures. This involves reconciling cash drawers, preparing deposits, and handling any discrepancies or shortages.
Customer Service: Head cashiers often assist with customer inquiries, refunds, and exchanges, especially for complex or escalated issues that cashiers may not be able to resolve independently.
POS System Maintenance: They are responsible for maintaining and troubleshooting POS systems, ensuring they are functioning properly and are up-to-date with any software updates or changes.
Reporting and Documentation: Head cashiers typically generate reports on cash transactions, sales, and other relevant metrics. They may also be responsible for documenting cash handling procedures and maintaining records for auditing purposes.