Call Center Agent Vacancy in Dubai

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication Scripts when handling different topics.

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Frequently attend educational seminars to improve knowledge and performance level.

Meet personal/team qualitative and quantitative targets.

Requirements and skills

Previous experience in a customer support role.

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening.

Familiarity with CRM systems and practices.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

High school degree

For your Application, Kindly drop your CV to the Human Resources though email: EXPIRED Or directly on Whats App; EXPIRED

Email: EXPIRED

Phone: EXPIRED

Salary: 3 500 Dhs

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