Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing by providing accurate and timely information and services. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. You will also ensure all guests invoices are accurate, billing instructions are verified; all necessary supporting bills and vouchers are attached for direct settlements.
Duties and Responsibilities:
Ensures the smooth running of the operations on a day to day basis and in a proactive manner.
Organizes, directs, and monitors daily activities of front desk agents.
Must be able to complete all of the duties and responsibilities of the Front Desk Associate.
Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
Establishes procedures, prepares and coordinates schedules, and expedites workflow.
Obtain all the relevant information from the previous shift, including the volume of business, special guests and tasks to be clarified and to be complete.
Assists with training, motivating, and rewarding front desk agents.
Reviews current days expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
Reviews the daily room availability and informs all appropriate staff.
Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
Ensures all necessary reports and forms are completed daily.
Ensure all incoming email had been answered and followed up as well.
Carry out correct cashing up and adjustment of errors.