Required Customer Service Representative in Dubai

As a Customer Service Representative (CSR) at our office, you will be the primary point of contact for our customers, providing them with assistance, information, and support to ensure a positive experience. You will play a crucial role in representing our company and building strong relationships with our valued customers.

Responsibilities:

Respond to customer inquiries and provide accurate information about products/services, pricing, availability, and order status via phone, email, chat, or other communication channels.

Assist customers with placing orders, processing returns, and resolving issues or concerns in a timely and professional manner.

Handle customer complaints and escalate complex issues to the appropriate department or supervisor for resolution.

Maintain a high level of product knowledge to effectively address customer inquiries and provide personalized recommendations or solutions.

Process orders, payments, and returns accurately and efficiently using our CRM (Customer Relationship Management) system or other software platforms.

Follow up with customers to ensure satisfaction, gather feedback, and address any additional needs or concerns.

Collaborate with other departments, such as sales, marketing, and logistics, to coordinate customer requests and ensure a seamless customer experience.

Keep accurate records of customer interactions, transactions, and inquiries in our CRM system for future reference and analysis.

Stay informed about company policies, procedures, and promotions to effectively communicate with customers and provide accurate information.

Continuously strive to meet or exceed performance targets, including customer satisfaction metrics, response times, and resolution rates.

Qualifications:

High school diploma or equivalent; additional education or training in customer service or a related field is a plus.

Previous experience in customer service, call center, or retail environment preferred.

Excellent communication skills, both verbal and written, with the ability to articulate information clearly and professionally.

Strong interpersonal skills and a customer-focused approach, with the ability to empathize with customers and resolve issues effectively.

Proficiency in using computers and customer service software, including CRM systems and Microsoft Office Suite.

Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.

Positive attitude, patience, and resilience in handling challenging situations or difficult customers.

Ability to work independently and as part of a team, with a willingness to collaborate and support colleagues.

Flexibility to work shifts, including evenings, weekends, and holidays, as required by the business.

Note: apply if you are inside uae.

Email: Contact Email