Customer Service Representative Vacancy in Dubai

Position: Customer Service Representative.

Location: Dubai, UAE

Are you a people person with excellent communication skills and a passion for helping others? Join our team as a Customer Service Representative and be the friendly face and voice of our company to our valued customers.

Responsibilities:

Serve as the first point of contact for customers via phone, email, chat, or in person.

Provide exceptional customer service by answering inquiries, resolving issues, and assisting with product or service information.

Process orders, returns, and exchanges accurately and efficiently.

Troubleshoot customer problems and escalate issues as needed to ensure timely resolution.

Build and maintain strong customer relationships by being responsive, courteous, and knowledgeable.

Keep detailed records of customer interactions and transactions.

Collaborate with other team members to improve processes and enhance the overall customer experience.

Requirements:

High school diploma or equivalent; college degree preferred.

Prior customer service experience preferred but not required.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and attention to detail.

Ability to multitask and work effectively in a fast-paced environment.

Proficiency in computer and technology systems.

Positive attitude and willingness to learn and adapt.

Flexibility to work evenings, weekends, and holidays as needed.

This is a full-time position with competitive compensation and benefits. If you are a friendly and outgoing individual who enjoys helping others, we want to hear from you! Please submit your resume and cover letter to email: Contact Email