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11 March 2024
Call Center Agent Vacancy in Dubai
Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication Scripts when handling different topics.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Requirements and skills:
Previous experience in a customer support role.
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
High school degree
NB: Visa, Medical insurance, Accommodation, Transportation all will be provided by the company.
For your Application, Kindly drop your CV with the Human Resources through the email:
OR through Whats App to:
Email:
Phone:
Salary:
3 000 Dhs
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