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16 February 2024
Customer Service Assistant Retail Vacancy in Dubai
Responsibilities:
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide information about products/services, pricing, availability, and order status.
Process orders, returns, and exchanges accurately and efficiently.
Resolve customer complaints and concerns to ensure customer satisfaction.
Identify opportunities to upsell or cross-sell products/services to meet customer needs.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments, such as sales, marketing, and operations, to address customer issues and improve processes.
Stay up-to-date on product knowledge, company policies, and industry trends.
Qualifications:
High school diploma or equivalent; some college coursework preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Ability to multitask and prioritize in a fast-paced environment.
Positive attitude and a willingness to learn and grow.
Flexibility to work evenings, weekends, and holidays as needed.
How to Apply:
Email-
Whats App-
Email:
Phone:
Salary: 3 500 Dhs
REPORT
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