We are a renowned establishment committed to delivering exceptional hospitality experiences to our guests. We pride ourselves on our dedication to service excellence and creating memorable stays for every visitor. Currently, we are seeking a courteous and organized individual to join our team as a Receptionist. This role is integral to ensuring smooth operations and providing top-notch customer service at our front desk.
Responsibilities:
Warmly welcome guests as they arrive at the hotel, providing a hospitable and inviting atmosphere from the moment of entry.
Efficiently manage guest check-ins and check-outs, processing reservations accurately and in a timely manner using our hotel management software.
Handle guest inquiries, requests, and concerns promptly and professionally, offering assistance and solutions to ensure guest satisfaction throughout their stay.
Answer phone calls, emails, and inquiries from guests and external parties, directing them to the appropriate departments or individuals as needed.
Maintain a tidy and organized front desk area, ensuring that informational materials, brochures, and promotional materials are well-stocked and presented neatly.
Collaborate closely with other hotel departments, including housekeeping, maintenance, and reservations, to coordinate guest services and address any issues or special requests.
Assist in managing room inventory, processing reservations, and updating guest records accurately in our reservation system.
Handle cash and credit card transactions securely, reconciling payments and ensuring that all financial transactions are recorded accurately.
Provide information about hotel amenities, local attractions, dining options, and transportation services to guests, offering recommendations and assistance as needed.
Requirements:
High school diploma or equivalent; additional certification in hospitality management or related field is a plus.
Previous experience in a customer service or front desk role, preferably in a hotel or hospitality environment.
Excellent communication skills, both verbal and written, with the ability to interact professionally with guests and colleagues.
Strong organizational skills and attention to detail, capable of multitasking and managing priorities effectively in a fast-paced environment.
Proficiency in using computer software and hotel management systems; familiarity with reservation software is desirable.
Positive attitude, willingness to learn, and commitment to delivering outstanding service to guests.
Flexibility to work shifts, including evenings, weekends, and holidays, as required by the demands of the hospitality industry.
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package, including health insurance and retirement savings plans.
Opportunities for career development and advancement within the hotel industry.
Discounted rates for hotel stays and dining at our onsite restaurants.
How to Apply:
If you are passionate about hospitality and dedicated to providing exceptional guest experiences, we invite you to apply for the Receptionist position. Please submit your resume and a cover letter outlining your qualifications and interest in the role to email:EXPIRED or Whats App:+EXPIRED1.