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14 February 2024
Call Center Agent Vacancy in Dubai
Job Description:
Deliver the best customer service by attending and resolving queries / issues.
Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.
Analyze the various parts of a problem properly and develop logical solutions.
Manage difficult customer situations with a positive and professional behavior, empathize and solicit feedback to improve service.
Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.
Follow up on registered cases / queries when necessary.
Required Criteria:
Bachelors degree
3 + Years experience preferably from shipping and logistics industry.
Good English Communication Skills
Proficient in Microsoft Office
Listening Skills
Attention to Detail
Problem Solving Skills
Stress Management Skills
Email:
Phone:
Salary: 3 000 Dhs
REPORT
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