It Support Specialist Vacancy in Dubai

Job Title: IT Support Specialist

Location: Dubai, UAE

Employment Type: Full-time

About Us:

We are dedicated to providing innovative solutions and excellent service to our clients. As we continue to grow, we are seeking a skilled and customer-focused IT Support Specialist to join our dynamic team and help ensure the smooth operation of our technology systems.

Responsibilities:

Provide technical support and troubleshooting assistance to end-users via phone, email, chat, or in-person.

Respond to and resolve help desk tickets and service requests in a timely and efficient manner.

Install, configure, and maintain hardware, software, and peripherals, including computers, printers, scanners, and mobile devices.

Diagnose and resolve technical issues related to operating systems, applications, network connectivity, and hardware components.

Collaborate with internal teams and external vendors to escalate and resolve complex technical issues.

Document and track all support activities, solutions, and resolutions in the help desk ticketing system.

Conduct user training and orientation sessions to promote technology literacy and best practices.

Implement and enforce IT security policies and procedures to protect company data and systems.

Stay current with technology trends, developments, and best practices to continually improve IT support services.

Participate in IT projects and initiatives as assigned by the IT manager or senior leadership.

Requirements:

Bachelors degree in Information Technology, Computer Science, or related field preferred.

Proven experience in IT support or a similar role, with a strong understanding of desktop operating systems, hardware, and software applications.

Proficiency in troubleshooting and diagnosing technical issues across multiple platforms and environments.

Strong customer service orientation with excellent communication and interpersonal skills.

Ability to work independently and collaboratively in a fast-paced environment.

Familiarity with ITIL or other IT service management frameworks is a plus.

Certifications such as CompTIA A +, CompTIA Network +, or Microsoft Certified Desktop Support Technician (MCDST) are desirable.

Knowledge of cybersecurity principles and practices preferred.

Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Benefits:

Competitive salary based on experience and qualifications.

Health insurance options

Retirement savings plan

Paid time off and holidays

Training and professional development opportunities.

Positive and collaborative work environment.

How to Apply:

If you are interested in joining our team as an IT Support Specialist, please submit your resume and cover letter to email: Contact Email