Customer Service Representative Vacancy in Dubai

Job Title: Customer Service Representative.

Location: Dubai, UAE

Employment Type: Full-time

About Us:

We are a leading provider of software solutions, consumer electronics, healthcare products committed to delivering exceptional customer experiences. We take pride in our dedication to customer satisfaction and strive to exceed expectations at every touchpoint. As we continue to grow, we are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives.

Responsibilities:

Serve as the first point of contact for customers via phone, email, chat, and social media channels.

Respond promptly to customer inquiries, concerns, and requests with professionalism and empathy.

Provide accurate information about products, services, pricing, and policies to assist customers in making informed decisions.

Process orders, returns, exchanges, and refunds according to company guidelines and procedures.

Troubleshoot technical issues and provide troubleshooting assistance for products and services.

Escalate complex issues to appropriate departments or supervisors for resolution.

Follow up with customers to ensure satisfaction, gather feedback, and address any additional needs or concerns.

Maintain customer records, account information, and interactions in the company\'s CRM system.

Collaborate with cross-functional teams, including sales, marketing, and operations, to resolve customer issues and improve service delivery.

Adhere to company policies, quality standards, and service level agreements (SLAs)

Requirements:

High school diploma or equivalent; college degree preferred.

Previous experience in customer service, retail, hospitality, or a related field preferred but not required.

Excellent communication and interpersonal skills, with a friendly and professional demeanor.

Strong problem-solving abilities and a passion for helping others.

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Proficiency in computer applications and software, including Microsoft Office Suite and CRM systems.

Willingness to learn and adapt to new technologies, products, and processes.

Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Commitment to providing exceptional customer service and representing the company\'s brand values.

Benefits:

Competitive hourly wage or salary based on experience and qualifications.

Health insurance options

Retirement savings plan

Paid time off and holidays

Training and professional development opportunities.

Career advancement potential

Positive and supportive work environment

How to Apply:

If you are passionate about delivering outstanding customer service and want to join our team as a Customer Service Representative, please submit your resume and cover letter to email: Contact Email