Customer Service Representative Vacancy in Dubai

Job Title: Customer Service Representative.

Location: Dubai, UAE

Employment Type: Full-time

About Us:

We are dedicated to delivering exceptional customer service and building positive relationships with our clients. As we continue to grow, we are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives.

Responsibilities:

Serve as the first point of contact for customers via phone, email, chat, or in-person interactions.

Respond promptly to customer inquiries, concerns, and requests with accuracy and professionalism.

Provide information about products, services, pricing, and promotions to assist customers in making informed decisions.

Process orders, returns, refunds, and exchanges according to company policies and procedures.

Resolve customer issues and complaints efficiently and effectively, escalating complex issues to the appropriate department or supervisor as needed.

Maintain customer accounts and records accurately, including updating contact information and order details.

Follow up with customers to ensure satisfaction with products, services, and resolutions provided.

Stay informed about company products, policies, and procedures to provide accurate and up-to-date information to customers.

Collaborate with other departments, including sales, marketing, and operations, to address customer needs and improve overall customer experience.

Meet or exceed performance goals and targets for customer service metrics, including response times, resolution rates, and customer satisfaction scores.

Requirements:

High school diploma or equivalent

Previous experience in customer service or a related field preferred but not required.

Excellent communication and interpersonal skills, both verbal and written.

Strong problem-solving and conflict resolution abilities.

Ability to multitask and prioritize tasks in a fast-paced environment.

Proficiency in computer and technology skills, including knowledge of customer service software and systems.

Positive attitude, empathy, and patience when interacting with customers.

Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Benefits:

Competitive hourly wage or salary

Health insurance

Retirement savings plan

Paid time off and holidays

Training and development opportunities

Supportive and collaborative work environment.

How to Apply:

If you are passionate about providing exceptional customer service and are interested in joining our team as a Customer Service Representative, please submit your resume and a cover letter to email: Contact Email