As a Dispatcher, you will be responsible for coordinating the timely dispatch of resources, managing schedules, and ensuring smooth communication between field personnel and clients. Your ability to multitask, prioritize, and maintain clear communication will contribute to the overall success of our operations.
Key Responsibilities:
Efficiently dispatch field personnel to designated locations based on schedules and priorities.
Communicate with clients, drivers, and internal teams to coordinate service delivery.
Monitor and track the progress of assignments to ensure timely completion.
Handle and prioritize emergency calls and requests for immediate assistance.
Maintain accurate records of dispatch activities, including schedules and changes.
Collaborate with team members to optimize routes and resource allocation.
Provide exceptional customer service and address inquiries or concerns.