We are seeking a dynamic and customer-focused individual to join our team as a Guest Services Manager. The Guest Services Manager will play a pivotal role in ensuring an exceptional experience for our guests by overseeing all aspects of guest services. If you have strong leadership skills, a passion for hospitality, and a commitment to exceeding guest expectations, we encourage you to apply.
Responsibilities:
Oversee and manage the daily operations of the guest services department.
Train and develop guest services staff to provide outstanding customer service.
Monitor and ensure guest satisfaction through effective communication and problem resolution.
Coordinate with other departments to meet guest needs and requests.
Implement and maintain guest service standards and protocols.
Manage reservations, check-ins, and check-outs efficiently.
Analyze guest feedback and implement improvements as needed.
Handle escalated guest issues and provide timely resolutions.
Requirements:
Proven experience as a Guest Services Manager or in a similar role within the hospitality industry.
Strong leadership and interpersonal skills.
Excellent communication and problem-solving abilities.
Knowledge of hotel management systems and reservation processes.
Ability to handle stressful situations with calmness and professionalism.
Familiarity with local attractions and services.
Bachelors degree in Hospitality Management or a related field is preferred.
Benefits:
Competitive salary
Health insurance
Retirement savings plan
Professional development and training opportunities.
Collaborative and team-oriented work environment.
Opportunities for career advancement within the company.
How to Apply:
Interested candidates are invited to submit their resume and cover letter to email:EXPIRED or Whats App:+EXPIRED1.