We are seeking a friendly and customer-focused individual to join our team as a Front Desk Receptionist. The Front Desk Receptionist will be the first point of contact for guests, providing exceptional service and ensuring a positive experience during their stay. If you have excellent communication skills, a welcoming demeanor, and enjoy working in a hospitality environment, we encourage you to apply.
Responsibilities:
Greet guests in a professional and welcoming manner.
Check-in and check-out guests efficiently and accurately.
Assist guests with inquiries, requests, and provide information about hotel amenities.
Handle reservations and cancellations, ensuring accuracy in booking details.
Process payments and issue receipts
Answer and direct phone calls to the appropriate departments.
Collaborate with housekeeping and other hotel staff to ensure guest satisfaction.