We are looking for a Customer Service Representative to join our team and be the primary point of contact for our valued customers. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to resolve inquiries and issues promptly.
Responsibilities:
Respond to customer inquiries via phone, email, or chat.
Provide information about products or services.
Resolve customer issues and ensure satisfaction.
Process orders, returns, and exchanges
Maintain accurate customer records
Collaborate with other team members to enhance customer experience.
Requirements:
Proven experience in a customer service role preferred.
Excellent communication and interpersonal skills.
Problem-solving ability and a patient, empathetic approach.