As a Ticketing Agent, you will play a crucial role in providing exceptional customer service by assisting customers with their ticketing needs. You will be responsible for handling inquiries, processing ticket sales, and ensuring a smooth and efficient experience for our clients.
Responsibilities:
Assist customers in person, over the phone, or via email with ticket purchases, exchanges, and inquiries.
Provide accurate information regarding schedules, pricing, and available services.
Process ticket sales transactions and handle payment processing.
Resolve customer issues and concerns in a professional and timely manner.
Collaborate with other team members to ensure seamless operations.
Stay informed about current promotions, discounts, and special events.
Keep detailed records of customer interactions and transactions.
Assist with general administrative tasks as needed.
Qualifications:
High school diploma or equivalent; additional education in hospitality, tourism, or a related field is a plus.
Strong communication and interpersonal skills.
Excellent attention to detail and accuracy.
Ability to work in a fast-paced environment.
Proficient in using computer systems and ticketing software.
Flexibility to work evenings, weekends, and holidays as needed.