We are looking for enthusiastic and empathetic individuals to join our team as Customer Service Representatives. The ideal candidates will be dedicated to delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for our customers.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or chat.
Provide accurate information about products, services, pricing, and policies to assist customers.
Handle and resolve customer complaints or concerns with patience and empathy.
Process orders, returns, exchanges, and refunds in accordance with company policies.
Follow up on customer interactions to ensure satisfactory resolution and customer retention.
Collaborate with other departments to escalate issues as necessary and ensure timely resolution.
Maintain customer records and update information in the database as needed.
Meet or exceed performance goals for call handling, response time, and customer satisfaction metrics.