Join our customer-focused team as a Customer Service Representative and be a key player in providing exceptional service to our valued customers. We are seeking friendly and dedicated individuals to join our growing customer service team.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Assist customers with product information, orders, and issue resolution.
Provide accurate and timely information to customers.
Process orders, returns, and exchanges efficiently.
Collaborate with other departments to obtain necessary information.
Keep records of customer interactions and transactions.
Stay updated on product knowledge and company policies.
Upsell and cross-sell products/services when appropriate.
Participate in training sessions to enhance skills and knowledge.
Requirements:
Previous experience in customer service or a related role is preferred.
Excellent communication and interpersonal skills.
Ability to handle a high volume of customer inquiries.
Problem-solving and decision-making abilities.
Familiarity with CRM software and customer service tools.
Positive and patient attitude
High school diploma or equivalent
Benefits:
Competitive hourly wage plus performance-based incentives.
Opportunities for career development and advancement.
Positive and collaborative work environment.
Health insurance and other benefits
How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are the right fit for this position to email:EXPIRED or Whats App:+EXPIRED8.