You will serve as the first point of contact for visitors and clients, providing exceptional customer service and administrative support. This role is essential in maintaining a positive impression of the company and ensuring smooth daily operations.
Key Responsibilities:
Greet and welcome visitors, clients, and employees in a friendly and professional manner.
Answer and direct phone calls, taking messages or forwarding calls to the appropriate staff members.
Manage the reception area, ensuring it is tidy and presentable at all times.
Schedule appointments, meetings, and conference room bookings as requested.
Assist in administrative tasks, such as sorting and distributing mail, coordinating deliveries, and maintaining office supplies.
Handle inquiries and provide information about the company\'s services or products to visitors and callers.
Maintain security by following procedures and controlling access via the reception desk.
Requirements:
Proven experience as a receptionist or in a customer service role is preferred but not mandatory.
Excellent communication and interpersonal skills.
Proficiency in using office equipment, including multi-line phone systems and basic computer applications (e.g, Microsoft Office suite).
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Professional demeanor and the ability to handle situations diplomatically and with confidentiality.
Pleasant and welcoming personality with a customer-oriented approach.