Join our hospitality team as a Guest Service Manager and lead the efforts to ensure exceptional guest experiences. We are seeking an experienced and customer-focused individual to manage and elevate our guest services.
Key Responsibilities:
Oversee and coordinate all guest service activities.
Train, supervise, and mentor front desk staff.
Develop and implement guest service policies and procedures.
Monitor guest satisfaction and respond to feedback and reviews.
Handle guest inquiries, requests, and complaints in a professional manner.
Collaborate with other departments to enhance the overall guest experience.
Ensure the front desk operates smoothly and efficiently.
Implement and maintain guest service standards.
Assist in recruiting and onboarding new guest service staff.
Prepare reports on guest service performance and trends.
Requirements:
Proven experience in a guest service or hospitality management role.
Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Ability to handle challenging guest situations with diplomacy.
Familiarity with hotel management software.
Bachelors degree in Hospitality, Business, or a related field is preferred.
Benefits:
Competitive salary based on experience
Opportunities for career development and advancement.
Positive and collaborative work environment.
Health insurance and other benefits
How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are the right fit for this position to to email:EXPIRED or Whats App:+EXPIRED1.