We are looking for a dedicated and knowledgeable individual to join our IT team as an IT Support Specialist. The IT Support Specialist will play a crucial role in providing technical assistance and support to our internal users.
Key Responsibilities:
Provide first-level technical support to end-users for hardware and software-related issues.
Diagnose and troubleshoot technical issues and escalate complex problems to appropriate teams.
Install, configure, and maintain computer systems and applications.
Assist with user account management and access permissions.
Conduct training sessions to enhance user knowledge and skills.
Collaborate with the IT team to implement and maintain IT infrastructure.
Respond to service requests and incidents in a timely manner.
Maintain accurate documentation of IT-related procedures and solutions.
Stay informed about the latest technology trends and updates.
Requirements:
Previous experience in IT support or a related role is preferred.
Strong knowledge of computer systems, networks, and troubleshooting techniques.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively within a team.
Detail-oriented and committed to providing excellent customer service.
Bachelors degree in Information Technology or a related field is preferred.
Benefits:
Competitive salary and opportunities for career development.
Health insurance and other benefits
Positive and collaborative work environment.
Employee discounts on company products/services.
How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are the right fit for this position to email:EXPIRED or Whats App:+EXPIRED1.