Providing guests with all the queries, orient the guests will all of the services that the resort caters and answering any questions that the guests may have.
Seating guests at tables or in waiting areas, ensure that guests needs and desires are met.
Engaging with guests to ensure theyre happy with all the services provided by the resort.
Responsible for bookings over the phone, email, etc.; ensure book registration of each guest as they arrive and answering phone calls, taking reservations and answering questions.
Have a good knowledge of the whole services provided by the resort.
Providing and exceeding 100% customer service and contributing to the development of customer satisfaction programs.
Coordinate with head chefs, maintenance, transportation, and security managers.
Ensure that lobby area is tidy and presentable.
Provide helpful and inviting environment for guests and constantly remind servers of guests waiting.
Ensure and coordinate any maintenance related to the resort facility.