Call Center Executive Vacancy in Dubai

Job Title: Call Center Executive

Location: Dubai

Job Type: Full-Time

Key Responsibilities:

Answer incoming customer calls and respond to their inquiries and concerns.

Provide information about products, services, and resolve customer issues effectively.

Maintain a professional and courteous demeanor in all customer interactions.

Use call center software to record customer information, interactions, and outcomes.

Follow call Scripts and guidelines to ensure consistent and high-quality service.

Handle customer complaints and provide appropriate solutions or alternatives.

Work collaboratively with the team to meet and exceed call center targets.

Follow up with customers to ensure resolution and satisfaction.

Participate in ongoing training and development to stay informed about products and services.

Adhere to company policies and procedures, including data privacy and security.

Qualifications:

High school diploma or equivalent

Previous experience in a customer service or call center role is beneficial.

Strong communication and interpersonal skills.

Excellent problem-solving and active listening abilities.

Proficiency in using call center software and customer relationship management (CRM) tools.

Ability to work effectively in a fast-paced and dynamic call center environment.

Strong organizational and multitasking skills.

Professional and empathetic approach to handling customer concerns.

Knowledge of customer service best practices.

How to Apply:

Email: EXPIRED

Whats App: +EXPIRED4

Phone: EXPIRED

Salary: 3 500 Dhs

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