Train and educate all drivers and Fleet Supervisors on the correct and up-to-date standards to meet and greet the guests.
Create transcripts for greeting the guests and how to run a professional dialog with the guests and train the drivers and the supervisors on the transcript.
Create drivers training materials and training strategy and be responsible regards the drivers training program.
Ensure that all the drivers are trained and well-educated on how to treat the guests.
Inspect all vehicles on a regular basis to determine that high-quality standards of cleanliness, safety, and amenities availability are maintained.
Inspect the drivers and supervisors grooming and guide them on how to maintain proper grooming and hygiene standards.
Responsible for ensuring the needs of the guests and hotels were proactively attended to.
Train the Drivers and the Fleet Supervisors on proper procedures on how to handle the guests requests, needs, and complaints as per the company policies.
Coordinate with all Fleet Supervisors in the contracted hotels and provide them with the support they need.
Responsible for managing the day-to-day operations in a shift which includes dispatching and briefing the drivers.
Manage, supervise, and monitor fleet operations.
Day-to-day report of status to the Manager for urgent and non-urgent approval of works.
Establish and manage the day-to-day tasks to ensure efficient and effective flow of the operation.
Handle phone calls, and face-to-face interactions with customers.
Respond to customer problems or complaints.
Perform other duties that may be assigned by the Senior(s) / management.
Must meet the following criteria:
Must have a minimum of 4 years of previous experience in the Hospitality industry preferably with hospitality staff training knowledge or experience.
Education related on-the-job experience or a post-secondary degree.
Exceptional written and oral communication skills, including the ability to effectively communicate with internal and external customers.
Knowledgeable in computer skills (MS. Office and business correspondence).
Consistent, professional dress and manner.
Must be Fluent in English and Urdu.
Most have a valid UAE Drivers license.
With UAE Drivers license.
Kindly Send your Resume to EXPIRED, only with the above criteria will be entertained.