A pleasant and comfortable stay for guests greatly depends on the hotel staff. Employees typical duties can change depending on their position within the hotel. The following are some regular duties for various roles:
Front Desk Agents
As the hotels first point of contact, front desk staffare in charge of checking guests in and out, taking phone calls, and resolving any questions or issues they may have. They also handle payments, make reservations, and provide information about the hotel and its surroundings.
Food and Beverage Staff
The hotels restaurants, bars, and room service department employ food and beverage personnel. They take orders for food and drink, prepare and serve it, and see that customers have a pleasurabledining experience.
Hotel Managers
Hotel managersoversee the establishments operations, including housekeeping, food and beverage production, and maintenance. They are accountable for managing finances and budgets, hiring and training staff, maintaining a high level of guest satisfaction, and ensuring the hotel runs smoothly and efficiently.
Housekeepers
The housekeepers are responsible for the upkeep of the guest rooms, common areas, and back-of-house areas. It includes tidying the rooms, restocking the amenities, making the beds, and cleaning the bathrooms.