As a Receptionist at our prestigious hotel in the heart of Dubai, you will be the warm and welcoming face that greets our guests. Your exceptional customer service skills and attention to detail will ensure a memorable check-in and check-out experience for our guests. Key responsibilities include:
Guest Check-In/Check-Out: Greeting guests, processing check-ins and check-outs efficiently, and providing room key cards.
Reservation Management: Handling reservations, cancellations, and room assignment requests.
Guest Services: Providing information about hotel amenities, local attractions, and assisting with special requests.
Phone and Email Correspondence: Answering phone calls and responding to email inquiries promptly and professionally.
Payment Processing: Collecting payments, issuing receipts, and maintaining accurate billing records.
Problem Resolution: Addressing guest concerns and resolving issues with empathy and efficiency.
Security Awareness: Ensuring the safety and security of guests by following established procedures.
Requirements:
Exceptional customer service and interpersonal skills.
Proficiency in hotel reservation systems.
Multilingual skills are a plus.
Well-groomed appearance and professional demeanor.
Familiarity with local attractions and services.
Join our team and be part of creating unforgettable experiences for our guests in the dynamic city of Dubai!
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