Hotel supervisors typically have a wide range of responsibilities, which can include:
Ensuring that the hotel is well-maintained by scheduling repairs and maintenance as needed.
Coordinating with other departments such as human resources or marketing to streamline operations.
Reviewing guest complaints, concerns, or issues in order to make decisions about how to best respond to them.
Managing the daily operations of the hotel including hiring, training, scheduling, and supervising staff members.
Ensuring that guests are satisfied with their experience at the hotel through regular contact with customers.
Overseeing the financial operations of the hotel such as revenue management and labor costs.
Assigning rooms to guests based on availability or preferences as indicated in reservations.
Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding hotel policies or services provided.
Ensuring that all guests are safe and secure while staying at the hotel.