Role Description: We are seeking a dedicated and customer-focused Customer Service Representative to join our team in Dubai. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction of our clients and customers. Your excellent communication skills, problem-solving abilities, and friendly demeanor will contribute to building strong relationships with our valued clientele. If you are passionate about delivering exceptional service and thrive in a dynamic environment, we invite you to be part of our customer-centric team.
Responsibilities:
Respond to customer inquiries, concerns, and requests promptly and professionally.
Assist customers in product selection and provide relevant information.
Process orders, returns, and exchanges accurately.
Handle and resolve customer complaints in a timely manner.
Maintain a thorough understanding of company products and services.
Build and maintain positive relationships with customers.
Collaborate with internal teams to address customer needs.
Maintain accurate records of customer interactions.
Requirements:
Previous experience in customer service or a related field is preferred.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Empathetic and patient demeanor.
Proficiency in MS Office and customer service software.
Female candidates are preferred.
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